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Job Board/Babillard d'emplois > Sales Technical Support - A.C. Lighting Inc

Sales Technical Support - A.C. Lighting Inc

This is a Permanent, Full-time position.

Category: Technical
Location: Toronto, Ontario
Position: Sales Technical Support
Deadline: September 1, 2012
Posted: August 1, 2012

Job Description / Duties

ACI is looking for an energy driven and experienced Technical Support Technician to join our Sales Support Team. The successful candidate will be experienced in demonstrations and training of theatrical lighting boards, working with clientele onsite or via the phone to; troubleshoot, problem solve, and give technical solutions on our exclusive product lines. The successful candidate will be required to technically support our product line by; logging all technical support calls, maintain a technical support data base; including all firmware and software upgrades, and heighten the visibility of both the Company and the product. This position requires customer support combined with a good telephone manner skills. Liaising with both clients and suppliers alike to ensure our customers' needs are met and their expectations exceeded. Some travel to clients worksite and trades shows will be required.

Qualifications / Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the skill and/or ability required.

- Excellent oral and written communication skills
- Good telephone manner
- Excellent organizational skills
- Excellent MS Word and Excel and MS Outlook
- Professional work ethic
- Ability to work well independently or as part of a team
- Experience in customer service and client relationships
- Working knowledge of the Jands Vista series an asset
- Basic Knowledge of Electrical Theory and ability to calculate loading of 3 phase electrical
- Ability to work well independently or as part of a team
- Experience in customer service and client relationships
- Experience with Business Vision an asset, but not required

Additional Information


Salary: Based upon experience

Contact Information

Tracey Hill 

Employer Profile

A.C. Lighting supplies any aspect of your stage, theatre, film, TV or architectural lighting system. Products include control, dimming & power distribution, cables & connectors, LEDs, moving lights & conventional fixtures, effects & consumables. Our long standing relationships with manufacturers include exclusive distribution partnerships in select territories. Leading brands include Chroma-Q™ ,Jands, LedGo and ArKaos.

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404-4529 rue Clark St. Montréal, Québec Canada H2T 2T3
Telephone: 514 504-9998 Toll free (Canada): 1 888 271-3383 Fax: 514 504-9997