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Job Description / Duties

Reporting to the VP & Chief Operating Officer, the Associate Director, Ticketing Services plays a key role in developing opportunities and building relationships with new and existing ticketing clients, while ensuring that Arts Commons’ ticketing and box office operations are run efficiently and effectively.

As you oversee the ticketing services portfolio, you possess the right mix of interpersonal ability, aspirational leadership and strategic drive needed to elevate this area of our business. You are collaborative in nature, a quick problem solver, and passionate about providing the highest level of customer service for not only our patrons, but also for our resident company, ticketing partners, clients, and community partners.

You are someone who has sound knowledge of industry trends and statistics to provide insights and support operational strategies. Additionally, you possess strong expertise of ticketing platforms, such as Tessitura, and are well versed in utilizing these tools to support business objectives.

You are a positive, supportive, and motivating team leader and eager to collaborate cross-departmentally to find efficiencies in processes, deliver seamless events, and promote the continued growth of our brand and audiences through world class ticketing service.

Qualifications / Required Skills

You will be a great fit if you…

Must haves:

Have a minimum of 7+ years’ experience in managing ticketing services operations
Strong work ethic and positive team attitude, with a strong ability to lead, motivate and inspire – as required for managing a team of full and part-time staff
Strategic, innovative, well organized, excels at time management and sees the big picture while ensuring no details are overlooked
Ability to respond quickly and calmly under pressure to apply tact problem-solving skills
Ability to establish excellent working relationships with key departments and individuals at all levels in the organization, partners, and external stakeholders
Ability to be flexible and creative, while thriving in a collaborative, cross departmental environment
Demonstrated competencies in communication, customer service and business ethics
Proven problem-solving, conflict resolution, negotiation, and mediation skills
Experience and enthusiasm for hiring, training, managing and coaching staff
In-depth knowledge of ticketing / CRM systems (Tessitura, Spektrix, Archtics, etc.) and advanced proficiency with Microsoft Office products
Ability to prepare complex budgets and forecasts utilizing information from multiple departments, review, and report on actuals to budget.

Nice to have:

Knowledge of Arts & Culture ticketing and sales strategies
A passion for the arts!

Salary: $75,000 - $90,000

Contact Information

If you are interested in applying to this exciting opportunity, please forward your resume and cover letter in confidence to:

Human Resources
Arts Commons
205 - 8th Ave SE Calgary, Alberta T2G 0K9
Email: employment@artscommons.ca

Interviews will be conducted on an on-going basis and the job posting will officially close when a suitable candidate is found. For best consideration, please apply by the deadline date. While we hope to fill this position as earliest as possible, our commitment to finding the right candidate may require more time.

We thank all interested applicants in advance but will only be contacting those selected for an interview.

If you have any specific questions to ask in relation to the role, please send them to the email address above and a member of our team will do our best to respond to you in a timely manner.

Employer Profile

Arts Commons is an ecosystem inclusive of artists, resident companies, and community groups. As one of the largest performing arts centres in Canada, Arts Commons strives to break down barriers to cultural participation by providing a modern, open, and inclusive gathering space in a central location.

At Arts Commons:

Our belief: That equitable access to the arts is a human right
Our responsibility: To redefine a bold and adventurous Calgary by championing and investing in creativity
Our mission: To be an inspirational force where artists, community and organizations celebrate cultural identities, experiences full breadth of human emotions, and ignite positive change