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Job Description / Duties

Reporting to the Office Coordinator, dispatchers refer casual workers to various employers on a gig-to-gig basis. Terms and Conditions of employment vary from employer to employer, as do job titles and job descriptions. Dispatchers use the Local’s dispatch database to match workers to gigs based on skillset and seniority, as well as maintain and update this database.

Dispatch is a highly dynamic work environment with tight time constraints. Dispatchers must remain cool, organized, and effective in a high-pressure work environment. They manage conflict, and dissatisfied workers and employers, while upholding the Local’s policy and procedures. Under normal circumstances dispatch operates 12 hours a day, every day of the week. Occasionally urgent situations will extend those service hours. Dispatchers will work shifts of up to (8) hours in length and may work on weekends or holidays as needed. Due to the dynamic and urgent nature of crew calls, dispatchers will be provided opportunities to eat a meal but may need to remain on duty throughout their shift. Applicants should also be prepared to work remotely or in the local’s office as required.

Qualifications / Required Skills

All shortlisted applications will demonstrate:
● Legal entitlement to work in Canada
● Professional comportment with excellent client service skills and tele-communication presence
● Strong & independent organizational skills.

Additional Information

The following attributes are NOT required, but any may help the candidate excel in the position:
● Ability, training or experience relevant to dispatching freelance technicians to gigs
● Computer proficiency with any of word processors, spreadsheets, databases, html and/or accounting programs
● Familiarity with the live events industry; its departments, job titles, practices, and jargon.
● Willingness to occasionally work weekends, evenings and/or overtime.

Salary: $20/hr plus 8% in lieu of vacation, as well as enrollment in the Locals co-pay benefits programs. These include contributions for the Local’s Health and Welfare plan, and matched RRSP contributions.

Contact Information

Interested applicants please send an application to the Office Coordinator. The Local is committed to inclusive employment equity, and the committee encourages applications from all communities, including those who do not fully meet the details of this job posting and those who do not have equitable access to training or work experiences. Please note any accommodations we can make to equitably support your application during the hiring process.

We thank all applicants, but only those selected for an interview will be contacted.

Contact: Office Coordinator
office@iatse118.com
206-2940 Main Street, Vancouver, BC, V5T 3G3

Employer Profile

Founded on September 13, 1904, IATSE Local 118 is the labour union representing technicians, stagehands, artisans and craftspeople to the Metro Vancouver entertainment industry, including live theatre, rock and roll, trade shows, and conventions. In addition to collective bargaining and representing worker concerns to their employers, the local operates a dispatch service that refers members to employers based on skillset and seniority. https://iatse118.com/