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Job Description / Duties

YPT is currently searching for a candidate for the position of Ticketing System Administrator reporting to the Associate Director of Marketing. This is a full-time position starting as soon as possible. Please note that during the current public health crisis, most staff are working from home, with some in-person work as needed.

KEY RESPONSIBILITIES:
The Ticketing System Administrator is responsible for managing all aspects of YPT’s Ticketing & Customer Relationship Management (CRM) software, Theatre Manager, and providing exceptional service to all YPT patrons, donors and visitors as well as internal departments by maintaining the ticketing database and support systems.

• Build and maintain all events in Theatre Manager including but not limited to price charts, promotions, pricing policies, and zone maps
• Advise and coordinate with management to track sales, patron trends, donations, and interactions
• Manage all ticketing system projects, including but not limited to technical enhancements, operational improvements, invoicing, ticket printing and delivery

Liaise with Arts Management Systems to:
o Troubleshoot and resolve system issues
o Oversee the successful rollout of technical upgrades and new features

Manage CRM including:
o Maintaining customer data collection to ensure accuracy and compliance
o Collaborating across departments to ensure the effective capture and sharing of strategic data to align strategies, drive sales, and promote audience development and loyalty
o Conducting data extractions and analyses

• Compile statistics and generate reports to assist with sales and marketing decisions
• Seek to increase sales by effectively managing event inventory, achieved through regular reporting and efficient release of holds
• Maintain box office policies and procedures, in tandem with the Associate Director of Marketing
• Create and maintain user training procedures and manuals, and provide training and support across departments, as required
• Ensure settlements and financial balancing are accurate and provide regular reporting
• Assist Box Office staff with troubleshooting, customer queries and training
• Keep abreast of the latest ticket system capabilities, industry best practices and pertinent legislation
• Actively participate and work strategically as a member of the Marketing team

Qualifications / Required Skills

• Minimum of 2 years of box office and ticketing administration experience including building events, implementing pricing matrixes and promotion codes
• Knowledge of ticketing software and database applications
• Knowledge of web design, HTML and CSS coding is an asset
• General knowledge of the accounting and fundraising components of a CRM system
• Proven track record in providing exceptional customer service
• Excellent analytical, communication, and interpersonal skills
• Strong computer skills with advanced knowledge of Microsoft Office
• Exceptional attention to detail and accuracy
• Experience working both independently and in a team environment
• An interest in the arts is a definite asset

Additional Information

In accordance with YPT’s policy and as a condition of employment, the successful candidate will be required to pass a satisfactory Police Vulnerable Sector Screening Check. Young People’s Theatre is proud to be an equal-opportunity employer that strongly supports and values diversity, and fosters an equitable and inclusive work environment that includes accommodation. Applications from all qualified candidates are welcome, and people with disabilities and individuals from equity-seeking groups are encouraged to apply. Interested candidates should email resumes and cover letters in one file to: search@youngpeoplestheatre.org and quote Ticketing Systems Administrator in the subject line. Applications for consideration must be submitted by Friday, June 17, 2022. YPT thanks all applicants, but will respond only to those selected for an interview.

Salary: $40-$45K

Contact Information

Please contact search@youngpeoplestheatre.org

Employer Profile

Young People’s Theatre (YPT) launches the next stage in the company’s 57-year history, co-led by Indigenous artist and new Artistic Director Herbie Barnes, and Executive Director Nancy Webster. This new era also marks the unveiling of YPT's expanded and renovated theatre complex, more than 10 years in the making. As Canada’s largest and oldest professional theatre for young audiences, the company produces and presents a full season of theatre and arts education programming, serving approximately 150,000 patrons annually. With the purchase of a multi-use building across the street from its historic theatre, YPT has expanded its footprint, increased its accessibility, refreshed its lobbies, and upgraded the theatrical equipment capabilities of its 450-seat Ada Slaight Stage and 115-seat Studio. United in vision, the two facilities now anchor the corner of Front and Frederick streets in downtown Toronto creating Canada’s largest theatre complex for young people. With its broad-ranging educational programs and exceptional productions, the company has an annual operating budget of approximately $5 million. The family-friendly employee culture at YPT (given that hours are primarily daytime) encourages ingenuity, teamwork, and an atmosphere of learning. In fact, learning is at the centre of everything we do.