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Job Description / Duties

I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM.

The Classroom Technology group is critical to the success of the classroom experience at UTM. In a fast-paced, dynamic environment, you would be front and centre in supporting faculty and staff with the technology used for teaching in our classrooms and event support.

The scope of support includes all classroom and event A/V equipment, multimedia devices, and associated software. Under the general direction of the Manager, Event and Classroom Experience, the incumbent will respond to and action Classroom Technology tickets, coordinate with clients, and prepare and edit knowledge base articles as required. In addition, the incumbent will liaise with the UTM community(students, staff, and faculty) on the support and services offered by I&ITS.

Your responsibilities will include:

Setting-up and maintaining audio/visual systems
Checking to ensure equipment is in working order
Providing instruction on how to use equipment
Troubleshooting and resolving technical issues
Performing preventive maintenance on audio-visual equipment
Keeping well-informed on current technologies, best practices and industry standards

Qualifications / Required Skills

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience
Minimum three years' experience with audio visual and multimedia technologies, with a focus on classroom technology and event services.
Good knowledge of industry standards for AV and classroom technology, videoconferencing, and web streaming services
Demonstrated experience in training faculty or professional clients in the use of AV and classroom equipment
Demonstrated experience with Crestron, Polycom, Logitech, DSPs, Digital/Media and AV cabling and infrastructure
Demonstrated experience with video filming and editing skills
Experience in standard operating software and application packages (Mac OS, Windows OS, and Microsoft Office). Experience with a variety of computer hardware and mobile devices (PC, MAC, iPhone, Android), particularly as it pertains to connecting to and using AV and classroom technology
Demonstrated interpersonal skills under pressure
Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service
Demonstrated ability to work within a ticket system to manage assigned work
Ability to effectively handle multiple requests and assists, completing each in a timely manner. Must have excellent troubleshooting and analytical skills. Able to lift/move desktop and server computer equipment as well as network equipment. Ability to lift up to 25 kg from ground to waist level is required
Ability to exercise good judgment, discretion, and tact. Ability to work effectively independently and as part of a team

Assets (Nonessential):
Experience with ITSM ticketing software ServiceNow
CTS, CTS-D, or CTS-I certification
Familiarity with the University environment, governance, and policies
ITIL foundationslevel (or higher) certification

To be successful in this role you will be:

Adaptable
Communicator
Motivated self-learner
Multi-tasker
Problem solver
Self-directed

Additional Information

THERE ARE TWO (2) POSTINGS AVAILABLE FOR THIS ROLE.

Salary: $56,514-$72271

Contact Information

View more details and apply online: https://jobs.utoronto.ca/job/Mississauga-Multimedia-and-Classroom-Technology-Specialist-ON/565267217/

Employer Profile

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.