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Job Description / Duties

POSITION SUMMARY
Reporting to the Executive Director, the Front of House (FOH) Manager is responsible for effectively and efficiently overseeing the day-to-day front of house operations and maintenance of the Royal Theatre & McPherson Playhouse FOH areas, while ensuring consistency in providing an exceptional customer service experience for clients and patrons.

DUTIES & RESPONSIBILITIES
• Administration of all FOH activities including patron services, bar, and concession services.
• Develops and implements training program for FOH staff.
Responsible for hiring, performance management, training, scheduling, discipline, and review of staff.
Responsible for the authorizing of overtime, time-off or leaves of absence and laying off staff.
• Resolve FOH staff issues and receive and respond to any patron concerns or complaints.
• Responsible for ensuring the general security of the theatres including determining when security services are required and scheduling third party security services.
• Develop, implement, and maintain Fire, Safety, Emergency and Crisis management for both theatres, in conjunction with the Joint Health and Safety Committee.
• Responsible for ensuring proper bank deposits of receipts and reconciliations.
• Responsible for the administration of all Custodial staff.
• Responsible for developing proposals and budgets as they pertain to the FOH and Custodial.
• Responsible for liaising with Clients regarding FOH operation in advance of the rental.
• Ensuring that FOH Supervisors have satisfactory information to serve clients during rentals.
• Develop and implement procedures and systems for FOH and Custodial areas of work.
• Responsible for the maintenance of FOH and Custodial equipment.
• Responsible for developing long-term growth strategies for FOH and Concession Services.
• Liaise with caterers and suppliers.
• Uphold the liquor licensing regulations in both theatres.
• Liaise with all other Departments where appropriate.

Qualifications / Required Skills

SKILLS & EXPERIENCE REQUIRED
• Relevant post-secondary education and/or three years of management experience managing large crowds in entertainment or hospitality field.
• Occupational First Aid, WCB Level One and/or Two Certification (training provided).
• Serving it Right Certification (or equivalent).
• Effective oral and written communication skills.
• Ability to effectively manage employee performance and communicate work expectations.
• Ability to work efficiently in a collaborative team setting and liaise with internal and external stakeholders.
• Ability to multitask in a fast-paced work environment while maintaining a strong attention to detail.
• Ability to effectively prioritize responsibilities and work activities.
• Availability to work flexible hours including evenings and weekends.
• Effective computer skills.

Additional Information

COMPENSATION & BENEFITS
• Yearly Salary: $70,000 - $75,000
• Extended Health and Dental
• Short-Term and Long-Term Disability
• LIFE Insurance, AD&D, Dependent Life
• Municipal Pension Plan
• Paid Vacation

Salary: Yearly Salary: $70,000 - $75,000

Contact Information

TO APPLY
Please submit your resume and cover letter to: Communication@rmts.bc.ca

Application deadline: 8:00am Tuesday, August 8th, 2023 (Pacific Standard Time Zone).

We thank all who take the time to apply. However, only those selected for interviews will be contacted.

Employer Profile

About the RMTS:

The Royal and McPherson Theatres Society (RMTS) acknowledges that the Royal Theatre and McPherson Playhouse are located on the ancestral, traditional and unceded territories of the ləkʷəŋən peoples, known today as the Songhees, Esquimalt and WSÁNEĆ Nations.

For over four decades, the Royal and McPherson Theatres Society (RMTS) has managed the Royal Theatre and the McPherson Playhouse on behalf of their civic owners and, by extension, the region’s citizens, visitors, and community, providing service to over 200,000 patrons annually.

The RMTS is committed to equal employment opportunity for all employees and applicants for employment and to providing employees with a safe and respectful work environment free of discrimination and harassment.

All employees are actively committed to Inclusion, Diversity, Equity, and Accessibility (IDEA). This includes creating a cohesive work environment built around collaboration and teamwork, valuing our role as an integral hub for performing arts in the region, and upholding our mission to connect artists and audiences as professional stewards of two valued heritage theatres.