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Job Description / Duties

THE ROLE
The Arts Club Theatre Company is seeking an outgoing, responsible, and adaptable individual in the position of Facility Sales & Rentals Manager. Reporting to the Director of Marketing and Communications and coordinating with the Facilities Manager, Director of Patron Experience, Rentals Technician, and front of house staff, this role will need a mix of exceptional networking and sales skills, strong logistical and event-based experience, cool and nimble thinking, and the ability to coordinate with clients and coworkers operating under various unionized agreements. This exciting position will spend approximately equal time working towards sales revenue goals and overseeing the logistics of Facility Sales & Rentals events. The Facility Sales & Rentals Manager will seek to maximize the return on corporate and convention rentals of the Arts Club facilities, as well as pursue not-for-profit community rentals. The position will also optimize rentals in our theatres as well as our lobby spaces, bars, rehearsal halls, office spaces, and board rooms.

DUTIES AND RESPONSIBILITIES will include but not be limited to:
• Maximize rental potential by sourcing and pursuing rental opportunities within the artistic and corporate communities
including networking events, sales calls, and cold-calling to achieve revenue targets.
• Database mining to source potential rental clients.
• Providing outstanding, expedient and efficient customer service and develop professional and on-going relationships with clients.
• Coordinate onsite services for rental events at our three facilities: the BMO Theatre Centre and the Newmont Stage, the Stanley Industrial Alliance Stage, and the Granville Island Stage.
• Preparing and administrating rental contracts.
• Reconcile box office revenue and settle the rental production with the client.
• Liaise with Production department to fulfill rental client needs.
• Liaise with the Director of Patron Experience and the Front of House Management Team to ensure rental needs are understood internally for each event.
• Coordinating other Arts Club Theatre Company departments in support of events as necessary.
• Developing and managing the Rentals budget and track progress towards reaching revenue goals.
• Other duties as required.

Qualifications / Required Skills

QUALIFICATIONS AND EXPERIENCE
• The successful applicant must be well-organized, a strong project manager who is able to multi-task and deal with several clients at once, goal-oriented, focused, and able to work well under pressure.
• We are seeking applicants who have a predisposition to act with initiative and independence, who are comfortable thinking on their feet and adapting to rapidly changing conditions.
• Familiarity with working with staff under various collective agreements is an asset, as well as the ability to comfortably liaise and maintain communication with multiple departments.
• Previous logistics, operational, and event management or production experience is a definite asset, ideally in the Facility Sales & Rentals, hospitality, catering, theatre, or event production industries.
• Excellent customer service skills are essential.
• Demonstrated successful sales experience, client management, and stewardship skills are a plus, as are strong client acquisition instincts.
• A proactive mindset to developing new client relationships, promoting and growing the Arts Club’s Facility Sales & Rentals bookings
• Good verbal and written communication skills are necessary as well as the ability to speak publicly in networking settings on behalf of the Arts Club’s rental business.
• Knowledge of ticketing systems or database/CRM software is helpful and proficiency in Office is essential.
• Already established relationships with the corporate or/and the artistic communities is an asset.

Additional Information

Employment Type: Full Time, Monday to Friday. However, due to the nature of this position hours might extend to weekends and evenings.
Current Benefits: Comprehensive benefits package including extended health and dental (after 3 months), vacation (starting at 3 weeks), up to 10 personal days, free tickets to Arts Club productions, and optional hybrid office-home work model.

To Apply: Email your cover letter and resume to humanresources@artsclub.com

Salary: $50,000–$55,000 per annum commensurate with experience

Contact Information

humanresources@artsclub.com

Employer Profile

ABOUT US
The Arts Club Theatre Company is Canada’s largest not-for-profit urban theatre company. The Arts Club Theatre Company produces professional live theatre at three locations - The Stanley Industrial Alliance Stage, Granville Island Stage and Production Shop and the BMO Theatre Centre as well as offering productions on tour throughout the province. The Arts Club Theatre Company offices, rehearsal halls, workshops, and theatres are all located on the unceded, ancestral and traditional shared lands of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

The Arts Club Theatre Company is in an exciting period of transition as we look ahead to a full production line up for the coming season. We are looking closely at how we practice theatre and believe the Arts Club should be a great place to work for all. We value determination, curiosity, creativity and comradery. We strive to provide a safe work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.