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Job Board/Babillard d'emplois > FOH Manager - Algonquin Commons Theatre - Algonquin Students Association

FOH Manager - Algonquin Commons Theatre - Algonquin Students Association

This is a Permanent, Full-time position.

Category: Management
Province: Ottawa, Ontario
Position: FOH Manager
Deadline: July 9, 2018
Posted: June 30, 2018

Job Description / Duties

Results: Reporting to the Manager, Theatre Operations and Hospitality Services, this position is responsible for the delivery of professional and reliable customer services to the clients and guests of the Algonquin Commons Theatre (ACT). The Manager, Theatre Front-of-House Operations (FOH Manager) will be part of the Theatre management team, and is expected to build positive and harmonious relationships with the other management members to create a great workplace that delivers excellent customer service experiences.

Nature:
The FOH Manager will ensure the effective and economically justifiable operation and supervision of the Algonquin Commons Theatre Box Office, House (theatre seating area), and merchandise sales. The FOH Manager will be the primary contact for client ticketing needs, and will be responsible for the successful planning, execution and monitoring of all Front of House operations of the theatre. As the manager of the FOH team, they will be responsible for hiring, training, and directly supervising the FOH staff. As an ambassador for the Students’ Association, the FOH Manager will be polite, positive, personable, outgoing, and able to work as part of a team. Based on the production schedule, the FOH Manager is expected to work flexible hours including evenings and weekends as the schedule demands.

Scope:
The Algonquin Commons Theatre is a state of the art venue that opened in the fall of 2012 on the Algonquin College, Woodroffe campus. Located in the Robert C. Gillett Student Commons (Building E), the Theatre is owned and operated by the Algonquin Students’ Association. The primary purpose of the space is to host events such as: live music, comedy, guest speakers, dance, theatre and more! The FOH Manager will be expected to build relationships with members from the Algonquin Students’ Association, Algonquin College, external clients and patrons of the venue in order to provide the highest level of customer satisfaction and, ultimately, customer loyalty. Maintaining productive and harmonious relationships with the community is a principal job requirement to ensure the success of the business.

Responsibilities:
Staffing:
• Manage the Theatre’s “Event Support Staff” team
• Manage, oversee, and coordinate staff through hiring, training, evaluation, and delegation
of duties
• Recruit: create and update job descriptions
• Interview potential Event Support Staff applicants
• Schedule staff for SA events based on client and event needs
• Prepare and maintain the Event Support Staff policy and procedure manual, emergency procedure
manual and other staffing forms
• Train staff on house policy procedures and emergency plans
• Provide event briefings and oversee the Event Support Staff team and Front-of-House
operations during events
• Implement staff appreciation programs to motivate employees and build a strong workplace
culture

Box Office Management:
• Manage the Theatre’s Box Office Coordinator and part time box office attendants
• Responsible for ensuring courteous and efficient processing of ticket sales
• Reconcile ticket and merchandise sales with the SA accounting office
• Be an active point of contact for clients while maintaining strong customer relations
• Track ticket sales by ticket type and origin of sale
• Manager and oversee ticketing set-up and details per event
• Manager ticketing system portfolio and daily box office operations
• Implement customer appreciation programs to build a loyal cliental

Maintenance:
• Ensure cleanliness of the Theatre is maintained at all times
• Coordinate post show clean ups
• Weekly Theatre walk through to check for stains, damage, etc…
• Report any malfunctions and safety concerns in the lobby and Theatre seating area and
coordinate those repairs with the appropriate staff

Accounting:
• Responsible for preparing and reconciling floats and deposits for the FOH operations
• Coordinate the sale of merchandise with clients. Including providing floats, staffing,
inventory control, and settlements
• Daily deposits and preparing daily checks and balances
• Data entry: tracking ticket sales and ticket types
• Tracking FOH staff costs, revenues and expenses

• Yearly department budgeting

Health & Safety:
• Ensure the safety of patrons, clients and staff through proper implementation and enforcement
of emergency procedures and house policy and procedures
• Manage the development, implementation and review of the FOH emergency policy and procedures
• Ensure Event Support Staff are continuously updated and trained in emergency readiness
• Create and implement health and safety policies and procedures for the use of the FOH staff,
and ensure that due diligence checks are completed before the start of each event
• Always be visible, professional, helpful, and proactive during events

Other:
• Act as the Manager on Duty for Theatre events on a regular basis
• Prepare FOH post event reports for usher and security staff to follow during the event
• Address and resolve customer service issues in a timely fashion
• Maintain current knowledge on the laws and regulations of the Alcohol and Gaming Commission
of Ontario, as well as other regulating bodies where applicable
• Coordinate with the ACT Marketing Coordinator to review and ensure promotional materials are
current and regularly updated

Qualifications / Required Skills

Skills:
• Effective leadership and supervision of part-time and full time employees
• Ability to plan, implement and monitor several projects at once
• Incumbent must demonstrate the capacity and vigilance to ensure a safe working environment for all staff and guests
• Strong written, verbal, and interpersonal skills
• Demonstrated skills in collaboration and team work
• Demonstrated ability to attract and retain employees and to build relationships with clients
• Demonstrated management and scheduling skills

Qualifications:
• Demonstrated experience as a Front-of-House Manager
• Post-Secondary education (diploma/degree) in a related field
• Minimum of 3 years of venue management experience
• Superb customer service skills
• Experience in an arts venue or post-secondary setting
• Willing to work long hours and non-traditional shifts, and the ability to perform sustained physical activity while remaining on your feet for extended periods of time
• Ability and willingness to participate in venue staff recruitment and retention/motivation initiatives
• Ability to handle a fast paced environment with many disruptions
• Bilingualism (English/French) will be considered an asset
Certifications:
• OSHSA (may complete upon hiring)
• Willingness to complete WHIMIS & AODA training upon hiring
• First Aid Certificate &CPR certified (preferred)
• Smart Serve (preferred)

Additional Information

Compensation:
• Full time position, which will start with a 3 year contract (12 month probation period)
• Pay-range of $58,500 to $61,500 per annum and a benefits package that includes employer
contributed RRSP.

Algonquin Students’ Association values diversity and is an equal opportunity employer. We offer an
inclusive work environment and encourage applications from all qualified individuals.
Accommodations are available throughout the interview process. Workplace accommodations are
available.
While we thank all those who apply, only those to be interviewed will be contacted.

Salary: $58,000 - $61,500

Contact Information

Application Procedures:
Submit, in a single PDF file, the following: a cover letter, a resume, and contact information for
a minimum of three professional references to:

Paul J. Norman
Manager, HR Policy and Organizational Compliance
Algonquin Students' Association 
www.algonquinSA.com

CLOSING DATE: Monday July 9th, 2018 @ 12:00pm

Employer Profile

Students’ Association Mission: It is the mission of the Algonquin Students’ Association to create an environment that inspires a passion for student success.


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