Rechercher CITT/ICTS

Job Description / Duties

The Account Manager will act as the crucial link between Q2Q technologies and its clients, ensuring strong, lasting relationships built on trust and satisfaction. This role involves a blend of proactive client engagement, strategic account planning, and collaborative problem-solving.

Role Type: Remote
Position Type: Contractor
Contract Dates: Starting immediately, 3-month onboarding contract followed by review and option to continue on renewable 1-year contract
Hours: Typical weekly workload of up to 40 hours
Schedule: Flexible as long as deadlines are met (clients in all timezones)

Key Responsibilities

Client Relationship Management: Build and nurture strong, long-term relationships, as the primary point of contact for clients.
Client Advocacy: Drive client satisfaction, expansion and retention efforts, by addressing all client-related questions and issues in a timely manner
Needs Assessment and Proposals: Understand client needs, challenges, and goals, and work with internal teams to propose tailored solutions.
Internal Coordination: Collaborate closely with product development, technical support, and sales teams to ensure seamless service delivery and client success.
Reporting: Maintain accurate records of client interactions, communications, and account status.
Contract Management: Manage contract renewals and oversee the execution of the invoicing process.
Conferences/Trade Shows: Plan and attend, in some cases, key industry trade shows to meet with current and targeted clientele

Qualifications / Required Skills

Entertainment Industry Knowledge
Education/experience in Stage Management, Production Management, Technical Direction or related field preferred
IT Business understanding and the ability to apply them
A passion for technology, and the ability to quickly grasp new products, features and functionalities.
Technologically inclined / Familiarity with CRMs and other tools (Airtable, Discord, Google suite, Quickbooks)
Exceptional Communication Skills, both written and verbal
Problem-Solving Abilities
Leadership and Customer Service skills
Organizational and time-management skills
Ability to work independently and within a remote team

Salary: $30-40 (Hourly)

Contact Information

Please apply by sending your resume and LinkedIn profile to admin@q2qtechnologies.com.

Employer Profile

Q2Q technologies, a Canadian company with over 35 years of experience in development of cloud applications, web platforms, and technical assets for manufacturers, distributors, architects, engineers, and technicians around the world. We actively develop, maintain, and provide services through our four pillars:

Profile Service - Developing detailed 3D models and profiles for the entertainment and architectural lighting industries.
Crescit Cloud - Giving end-users access to our massive library of professional live entertainment resources
StageSync - Entertainment Device API enabling software and platforms in the industry to integrate the Crescit Cloud library in powerful ways
Vertex Labs - Custom software development services for a wide range of clientele, from mission-critical applications to ecommerce and entertainment platforms