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AV and Collaborative Technology Coordinator - University of Toronto

This is a Temporary, Full-time position.

Category: Other
Province: Toronto, Ontario
Position: AV and Collaborative Technology Coordinator
Deadline: May 7, 2021
Posted: April 23, 2021
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Job Description / Duties

Date Posted: 04/23/2021
Req ID: 3759
Faculty/Division: VP & Provost
Department: Hart House
Campus: St. George (Downtown Toronto)

Description:

About us:
Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and members of the broader community connect with each other and the world. Through an array of cocurricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.

For over 100 years, Hart House has been offering exceptional experiences and creating lasting memories. Our team of Hospitality Services professionals creates the setting for each meaningful exchange and encounter, providing personalized coordination of event elements including furnishings and room staging; equipment and digital technology solutions; and menu design and delivery. We have the pleasure of serving a diverse and varied array of clients from student groups and campus partners to corporate clients and the recently engaged. Our team is unified around a common bond: a passion to wow clients by delivering an unforgettable experience. In short, our team succeeds when our clients and guests love what we do.

Your opportunity:
Under the general direction of the Director of Hospitality Services, the AV & Collaborative Technology Coordinator develops and implements a comprehensive and integrated AV and digital program that supports and fosters the broader strategic and business objectives of Hart House. The incumbent is responsible for the coordination of technological solutions, programs, and services that meet the needs of a diverse community of constituents that includes students, internal partners, faculty, staff, alumni, and the wider GTA community. The AV & Collaborative Technology Coordinator takes a client-focused approach in working with these constituents, demonstrating inclusive behaviours and enthusiastically sharing knowledge about the equipment, technologies, programs and services that will meet our clients’ needs. Grounded in these principles, the AV & Collaborative Technology Coordinator will build, develop,and mentor a team of AV/ CT technicians in a supportive, positive way and keep the team moving towards a shared goal of providing superlative support and service through AV and digital solutions.

As we look towards resuming in-person gatherings, hybrid events will offer a new area of exploration and innovation for Hospitality Services as we strive to support our constituents. The AV & Collaborative Technology Coordinator will be a key contributor to the development of this portfolio of services, providing recommendations to the Director on cutting-edge equipment and applications to support a wide range of events.

Your responsibilities will include:
Keeping well-informed on current technologies, best practices and industry standards
Conducting needs assessments to determine end-user technical requirements
Testing and analyzing new and upgraded software and/or hardware
Implementing a rollout plan for new audio-visual technologies
Tracking service metrics to inform continuous service improvements
Providing orientation to others on work procedures and practices
Directing the activities of casual staff
Coordinating the booking and delivery of classroom audio-visual equipment with contacts

Qualifications / Required Skills

Essential Qualifications:
Bachelor's Degree or acceptable combination of equivalent experience in live audio-visual programming and digital event strategy.
Minimum three years audio/video production experience in an events management setting, working directly with clients and end users.
Minimum three years experience directing the activities of casual staff including scheduling and assigning work.
Strong knowledge of administrative systems, including MS Office Suite and Microsoft 365.
Exceptional knowledge in video and audio conference software such as MS Teams, Zoom, etc.
Advanced computer skills in Windows and MAC, including learning management systems, iTunes, streaming video, and various devices that users may employ.
Demonstrated success working in collaborative environment with a team mindset.
Proven ability to work independently and co-operatively on a team.
Strong written and verbal communication skills; ability to relate well with students, internal partners, and clients.
Excellent customer service skills are essential.
Outstanding organizational and time management and multi-tasking skills required.
Ability to adapt to changing circumstances and handle high-pressure situations, with on-the-fly thinking.
Enthusiast and innovative contributor to future planning for new and existing services.
Strong administrative and organizational skills; accuracy and attention to detail.
Proven ability to prioritize a large volume of work in a fast-paced, high performance team environment.
Ability to apply a high degree of tact and sensitivity to daily activities.
Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices.
Excellent negotiation skills.

Assets (Nonessential):
Knowledge of media production.
Knowledge of Accruent Event Management System or other event management software.
Previous experience working in a start-up business environment.

To be successful in this role you will be:
Adaptable
Courteous
Goal oriented
Possess a positive attitude
Resourceful
Team player

Closing Date: 05/07/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term This is a Term role from May 10, 2021 to April 29, 2022.
Schedule: Full-Time Occasional overtime on weekends. Regular evening work. Regular weekend schedule.​​​​​​​
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $61,846 with an annual step progression to a maximum of $79,088. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services

Additional Information

Apply directly on our website: https://career17.sapsf.com/sfcareer/jobreqcareer?jobId=3759&company=universi05P4

Salary: $61,846 with an annual step progression to a maximum of $79,088.

Contact Information

For more information about the University of Toronto, visit: https://www.utoronto.ca/


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