This is a Permanent, Full-time position.Category: Technical
Province: Toronto, Ontario
Position: Service Department Manager
Deadline: March 27, 2019
Posted: February 27, 2019
Job Description / Duties
The Service Manager will report to the Vice President of Operation and will have the primary responsibility to support the Sales and Customer Service team in ensuring that the repairs, returns and replacement inventory is managed and coordinated to supply our clients with the best quality of customer service. The Service Manager will oversee, mentor and assign electronics repair technicians their day-to-day instructions.
PRIMARY RESPONSIBILITIES AND DUTIES
Conduct and assist engineers in component level diagnosis and repairs of electronic and electrical lighting, distribution and computer control equipment.
Disassemble units/conduct unit setups.
Replace components to test for equipment operation ability.
Must have good soldering/unsoldering skills.
Ability to use digital/analog multi-meter.
Ability to use an oscilloscope.
Support the Customer Service Group by providing requested technical information to the customer.
Be able to read and understand, electronic schematics/technical drawings, datasheets, and written work instructions.
Enter Repair data into the ERP system.
Training – Employees/Demos/Open Houses, etc.
Arranges training sessions for all sales, technical, customer service and other identified staff as required including coordinating offsite training with equipment and any additional labour requirements.
Arranges demo sessions for all sales, technical, customer service and other identified staff including coordinating offsite equipment and labour requirements.
Prepares all related Training Materials including but not limited to course outlines, manuals, PowerPoint presentations, quizzes, evaluations, etc.
Create demo kits including coordinating their assembly and delivery.
Assist in creating Dialux drawings as approved/directed by the Sales Management Team.
Conducts Prototype testing for new gear in conjunction with the R&D Department
CONDITIONS OF EMPLOYMENT
Additional hours may be required for Trade shows, Travel, Year-End, Inventory or other such peak periods and/or events.
Qualifications / Required Skills
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Excellent verbal and written communication skills
Ability to conduct training sessions utilizing adult learning principles and techniques
Professional telephone manner
Working knowledge of A.C. Lighting product lines
Proficient with MS Word, Excel, Outlook and PowerPoint and related lighting software (Dialux an asset)
Working knowledge of computer software and hardware repairs
Basic knowledge of Electrical Theory and ability to calculate loading of 3 phase electrical systems
Ability to work independently as well as lead and work with teams
Superior Customer Service and Client Relationship building skills
Ability to stoop, kneel or climb and on occasion lift up to 50’ pounds. Close vision and ability to adjust focus is required
EDUCATION AND WORK EXPERIENCE
Bachelor's Degree/Diploma in related field from an accredited University/College in Electronics
5 years of related experience and/or training in stage lighting applications and principles of lighting and related controls.
Electronic repairs: 4 years (Preferred)
Management: 2 years (Preferred)
Salary: $60,000.00 to $75,000.00
***To be considered for this position, you must go to this website, complete the application process and attach your resume:
Send resumes directly to
A.C. Lighting Inc. is a value added distributor of stage, studio and event lighting,accessories and consumables. With our distribution centres in New York state and Toronto, stocking a wide-range of world class products including Chroma-Q ,Vista, Luminex, LumenRadio, Prolights and Prolyte truss we meet the specific needs of the live entertainment, corporate A/V, worship, theatre and architectural markets in the USA, Canada and Mexico. Our in-house manufacturing facilities provide a complete one stop service to meet all of your needs.