Job Board/Babillard d'emplois > Front of House Manager - Warehouse Theatre - Royal Manitoba Theatre Centre

Front of House Manager - Warehouse Theatre - Royal Manitoba Theatre Centre

This is a Seasonal, Full-time position.

Category: Management
Province: Winnipeg, Manitoba
Position: Front of House Manager - Warehouse Theatre
Deadline: July 15, 2022
Posted: June 27, 2022
rmtc_logo_2020_richblack.png

Job Description / Duties

Reports to: Front of House Manager – Mainstage Theatre

Direct Reports: Volunteers and part time front of house staff when on duty.

Start Date: Mid October, 2022

This is a full-time seasonal position that typically starts in October through May (30-32 weeks).

JOB SUMMARY
Reporting to the Front of House Manager, Mainstage Theatre, this position acts as the face of Royal MTC and is often the first and most important contact for all patrons when visiting the Warehouse Theatre. The Front of House Manager builds and maintains relationships with patrons and donors, while ensuring a safe, relaxed and enjoyable experience while at the theatre. This position works in conjunction and coordinates with Box Office, Stage Management, and Volunteer Ushers.

KEY RESPONSIBILITIES
• Work Front of House shifts at Warehouse theatre, when MTC is in production
• Work Front of House shifts at Warehouse theatre during rentals
• Work occasional Front of House shifts at the Mainstage theatre
• Prepare daily/nightly show reports
• Prepare nightly sales reports/inventory
• Delivery daily/nightly usher orientation
• Resolve conflicts with patron issues
• Build and maintain strong relationship with patrons and donors, ensuring their safety and comfort
• Close and secure the theatre at the end of shifts
• Abide by and ensure FOH is in compliance with Health Department, Manitoba Liquor Licensing Commission, and Employment Regulations.

PHYSICAL WORKING CONDITIONS
Front of House responsibilities requires high mobility and the ability to carry up to 30 pounds and be able to climb stairs and move about the theatres and lobbies swiftly for extended periods of time.

HOURS OF WORK
Schedules are primarily aligned with theatre production schedules which is evenings and weekends, with some matinees.

Qualifications / Required Skills

EDUCATION AND EXPERICE REQUIRED
• Experience working in a Front of House leadership capacity, be it in theatre, hospitality or events
• Experience working with volunteers
• Knowledge of performing arts environment essential
COMPETENCIES REQUIRED
• A passion for theatre and the arts
• Strong communicator
• While this position is supervised, the role requires the confidence and maturity to run a Front of House shift with up to 300 audience members, volunteers and staff while on duty
• Excellent under pressure and on the spot troubleshooting
• A calm disposition, that creates an environment of confidence for our audience and volunteers
• Candidates must have previously, or successfully complete the Manitoba Smart Choices certification and St. John Ambulance basic first aid

Additional Information

APPLICATION PROCESS

Interested candidates are asked to submit both a cover letter and resume to Royal MTC HR Generalist Kurt Brown at  by July 15, 2022. Applications will be reviewed as received.

As demonstrated by our Equity, Diversity, Inclusion and Anti-Racism Commitment to Action, Royal MTC is on a deliberate and strategic path to creating an inclusive environment for all employees and becoming an anti-racist organization. We desire to attract a workforce that reflects and shares these values. Recognizing the history of underrepresentation of Indigenous, Black, and people of colour (IBPOC) positions in our company, we will prioritize qualified individuals who self-identify as IBPOC.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with all applicants requesting accommodation at any stage of our process. If you require additional accommodations, please email Kurt Brown at kbrown@royalmtc.ca.
We thank all candidates for their interest; however only candidates selected for further consideration will be contacted. 

In addition to this position being a great opportunity for anyone with a passion for theatre, Royal MTC offers a collaborative and fast-paced working environment, a comprehensive health benefits package that the successful candidate will be eligible to participate in following three months of employment, and a pension plan that the candidate will be eligible to participate in following one year of employment.

Royal MTC requires all staff, artists and volunteers to be fully COVID vaccinated.

Salary: Salary range: $519 - $634/week (depending on qualifications and experience).

Contact Information

Kurt Brown


Voir plus de NOUVELLES →