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Job Board/Babillard d'emplois > Technical Support Technician - A.C. Lighting Inc.

Technical Support Technician - A.C. Lighting Inc.

This is a Permanent, Full-time position.

Category: Technical
Location: Toronto, Ontario
Position: Technical Support Technician
Deadline: August 19, 2011
Posted: July 19, 2011

Job Description / Duties

A.C. Lighting is looking for an energy driven and experienced Technical Support Technician to join our Sales Support Team. The successful candidate will be experienced in demonstrations and training of theatrical lighting boards, working with clientele onsite or via the phone to; troubleshoot, problem solve, and give technical solutions on our exclusive product lines. The successful candidate will be required to technically support our product line by; logging all technical support calls, maintain a technical support data base; including all firmware and software upgrades, and heighten the visibility of both the Company and the product. This position requires customer support combined with a good telephone manner skills. Liaising with both clients and suppliers alike to ensure our customers' needs are met and their expectations exceeded. Some travel to clients worksite and trades shows will be required.

Qualifications / Required Skills

Excellent oral and written communication skills
Good telephone manner
Excellent organizational skills
Excellent MS Word and Excel and MS Outlook
Professional work ethic
Ability to work well independently or as part of a team
Experience in customer service and client relationships
Working knowledge of the Jands Vista series an asset
Basic Knowledge of Electrical Theory and ability to calculate loading of 3 phase electrical
Ability to work well independently or as part of a team
Experience in customer service and client relationships
Experience with Business Vision an asset, but not required

Additional Information


Salary: $45-$60,000.00 (based upon experience)

Contact Information

Employer Profile

A.C. Lighting Inc. is a value added distributor of stage, studio and event lighting, accessories and consumables. With our distribution centers in New York and Toronto, stocking a wide-range of world class products including Jands, Chroma-Q, and ETC, we meet the specific needs of the live entertainment, corporate A/V, worship, theatre and architectural markets in the USA, Canada and Mexico. Our in-house manufacturing facilities provide a complete one stop service to meet all of your needs.

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404-4529 rue Clark St. Montréal, Québec Canada H2T 2T3
Telephone: 514 504-9998 Toll free (Canada): 1 888 271-3383 Fax: 514 504-9997