Search CITT/ICTS

Job Description / Duties

We are seeking a Rental / Retail Manager to oversee day-to-day rental operations, retail sales, inventory control, and customer relationships. This role is hands-on and operational, ideal for someone with experience in live events, technical production, or special effects who thrives in a fast-paced environment.

Key Responsibilities

Rental Operations

Manage the full rental process from inquiry and quoting to prep, dispatch, return, and inspection
Coordinate equipment availability, prep schedules, and turnaround times
Prepare and review rental contracts, checklists, and documentation
Act as a key contact for touring clients, production managers, and technicians
Other responsibilities as outlined by the GM
Retail Sales

Oversee retail sales of consumables, accessories, and equipment
Assist customers with product selection, compatibility, and safe use
Maintain pricing, product listings, and retail inventory levels
Inventory & Warehouse

Maintain accurate inventory records for rental and retail stock
Oversee equipment testing, maintenance, and servicing
Track losses, damages, and repairs and recommend replacements
Safety & Compliance

Ensure compliance with applicable Canadian regulations and standards (e.g., NFPA 1126, NRCan / ERD, TSSA, local AHJ requirements)
Verify permits, certifications, and client qualifications when required
Promote a strong safety-first culture
Customer Service

Maintain strong client relationships and support repeat business
Resolve issues related to equipment, timelines, or logistics professionally and efficiently

Qualifications / Required Skills

Qualifications

3+ years experience in rental operations, technical production, live events, or special effects
Strong organizational and time-management skills
Experience with inventory systems and rental workflows
Comfortable working under tight deadlines
Excellent communication and customer service skills
Assets (Preferred): Will train the appropriate candidate.

Experience with special effects equipment (atmospherics, cryo, flame, spark, confetti)
Knowledge of Canadian fire permitting and AHJ processes
Pyrotechnics or special effects certifications
Forklift or warehouse equipment certification

Additional Information

Competitive salary based on experience
Benefits package
Opportunity to work on major tours and productions
Stable, year-round employment in a specialized industry

Salary: 50,000 to 55,000 to start depending on experience

Contact Information

jay@airmagicfx.com 

Employer Profile

We are a professional special effects rental and retail company supporting live events, touring productions, film/TV, and corporate events across Canada and the U.S. Our inventory includes atmospheric effects, cryo, flame, spark, confetti, and related control systems. Safety, reliability, and professionalism are at the core of our operations.