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Job Description / Duties

Principle Duties & Responsibilities:

Leadership & Supervision

Supervise, schedule, train, and provide performance feedback to Guest Services Attendants and front-of-house volunteers.
Ensure staff and volunteers deliver consistent, professional, and welcoming customer service.
Provide leadership during events to coordinate front-of-house operations, including ticketing, concessions, patron services and volunteers.
Serve as the first point of escalation for customer service concerns or staff/volunteer issues.
Box Office & Ticketing Operations

Oversee daily Box Office operations, ensuring accuracy in ticketing, event information, and reconciliation processes.
Maintain a thorough knowledge of ticketing and event software, providing training and support to staff.
Event & Facility Support

Coordinate and support front-of-house logistics for performances and events, ensuring smooth patron entry, seating, and services.
Provide support to clients as needed.
Inventory management, program coordination, and clerical tasks related to facility guest services.
Administrative & Compliance

Ensure adherence to applicable acts, regulations, bylaws, agreements, policies, and procedures, including Occupational Health & Safety.
Maintain accurate records, reports, and communication related to facility guest services.
Participate in relevant training requirements for ticketing systems, customer service, and safety procedures.
Perform other related duties as assigned.

Qualifications / Required Skills

Required Qualifications:

Degree or diploma in arts administration, business, or related field, or, an equivalent combination of education and experience an asset.
Minimum five (5) years of progressive customer service experience, including at least three (3) years in a supervisory or leadership role.
Experience in performing arts, event management, or theatre protocols is an asset.
Key Knowledge, Technical Skills & Abilities

Strong leadership skills with the ability to motivate and support staff and volunteers.
Excellent communication and interpersonal skills, both written and verbal.
Demonstrated ability to deliver high-quality customer service in a fast-paced environment.
Proficient with Microsoft Office and ticketing/event software systems.
Proficient with cash management and financial processes.
Strong organizational skills, with the ability to manage competing priorities and resolve issues effectively.
Demonstrates team leadership.
Ability to work independently and exercise sound judgment.
Flexibility to work a varied schedule including days, evenings, weekends, and holidays as required.

Salary: $24.66 - $29.98/Hour

Contact Information

https://princealbert.njoyn.com/cl4/xweb/xweb.asp?tbtoken=Z19dQR1RDVB6YwMFQ1IlHE8%2FcmRdaVVaciNMWloJDHlRW0RqLEYbLiUuQC4kXmR1dzUYGhJQQHhlF3U%3D&chk=ZVpaShM%3D&clid=72981&Page=JobDetails&Jobid=J1025-0527&BRID=427762&lang=1

Employer Profile

The City of Prince Albert provides a broad range of services to residents, businesses and visitors through our various departments and facilities. The delivery of these services involves employing approximately 430 employees on a permanent basis including the Prince Albert Fire Department and the Prince Albert Police Service. The number of employees increases to over 700 during the summer months due to many seasonal positions and summer programs.

The EA Rawlinson Centre for the Arts is named for the late Mr. E. A. ("Ed") Rawlinson, pioneer Canadian broadcaster, Prince Albert community leader and Founder of Rawlco Radio Ltd. A gift of over one million dollars from Rawlco Radio Ltd was significant in making the dream of a visual and performing arts centre for Central and Northern Saskatchewan a reality.

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The Olive & John G. Diefenbaker Theatre is a 600+ seat auditorium with all the latest amenities. It has been embraced by the community, housing over 250 events most years, providing audiences with top-notch local and professional entertainment. It is also often rented for other events, including graduations receptions, dance festivals and recitals, art shows, and conventions.​