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Job Description / Duties

POSITION SUMMARY:

To provide maximum value to the company by:

Collate orders for USA and Canadian sale reps
Process purchase orders
Line Haul Support
Coordinate and manage all demo inventory (back-up)
ESSENTIAL JOB RESULTS:

COLLATE ORDERS FOR USA/CANADIAN SALES BY:
Examine the quote for the accuracy of quantity and parts numbers.
Ensure that all shipping costs, electrical approval or training are included on each order, if required.
Check inventory for product availability and pricing.
Ensure that the addresses for shipment and billing are accurate.
Send order confirmation and terms and condition of the sales to the client with confirmation of delivery date.
Send email to shipping to release the order if all equipment is available.
Update all client information into the accounting system including contact person, address, phone number, cell number and fax number.
Process order package and send to accounting for invoicing.
Provide sales people, customer service and clients with accurate delivery times to meet the deadlines
PROCESS PURCHASE ORDERS BY:
Organize and process purchase orders for USA/CND sales staff for drop shipments or custom orders as well as stock orders as instructed by the Distribution Centre Manager.
Track incoming shipment against the purchase orders for accurate delivery dates.
Advice sales representative when orders can be shipped following the receipt of the confirmation or the product.
Update the ERP system with the ETA times and update according to vendor changes.
Follow up with vendors on all back-order items.
Orchestrate all oversea shipments and drop shipments by obtaining the necessary paperwork from the custom brokers. Tracking all oversea shipments and communicating the arrival dates to the shipping and tech support staff for repairs or electrical approval.
Order all literature from vendors for the tradeshow staff based upon show requirements.
LINE HAUL SUPPORT BY:
Coordinate the necessary paperwork to bring up shipments from RAF.
Coordinate with the shipping department to receive and distribute the inventory between stock and RMA.
PROVIDE BACK UP COORDINATE ALL DEMO INVENTORY BY:
Qualify the needs and urgencies of the demo requirement(s) and use designated inventory to organize the demo to ship to the client.
Keep track of all inventories and organize the return of the demo gear and RMA’s for the return.
Process the credit to have the inventory returned to the correct warehouse
Work with technical support team to have demo kits prepared for inventory based upon the Managing Directors approval ONLY.
Issue purchase orders for items required to make up the demo kits.
Get approval from VP of Operations for all non-kitted items or special request demos from the client.
Organize the return of all demo gear from sales representatives’ warehouses twice (2) a year.
Assist in reconciling all sales representatives’ warehouses at year-end inventory

Qualifications / Required Skills

Coordinate all aspect of job from quoting to invoicing – full cycle
Coordinate projects with internal departments (i.e. purchasing, accounting, service and shipping)
Communicating and updating General Manager / Sales Representatives
Liaise with clients regarding confirmed, pending and jobs in progress
Ability to work well independently or as part of a team
Experience in customer service and client relationships
Bilingual in English and Spanish, an asset, but not required
Experience with Business Vision an asset, but not required
EDUCATION AND WORK EXPERIENCE

Post Secondary Education
Minimum of 3 years related experience and/or training in sales/customer service
Customer service/marketing background an asset.
LANGUAGE SKILLS

Ability to read and interpret documents such as sales orders, invoices, packing slips, purchase orders, quotations, operating instructions, safety rules and procedure manuals.
Ability to write professional style correspondence in email or letter form
Ability to communicate effectively with all levels of staff, including co-workers, Managers, Directors and clients.
REASONING ABILITY

Ability to apply sound judgment and understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving highly complex and varied tasks requiring independent knowledge applied in a variety of situation. This position is mainly sedentary activities with occasional stress from deadlines and multiple tasks during peak or rushed periods.

Additional Information

***To be considered for a position within A.C. Lighting Inc., you must go to this URL: https://www.cindexinc.com/c/93A71B
and complete a Survey. Please attach a copy of your resume to to the completed Survey, the title of the position you are applying for, and notify our HR department at  when completed.

Salary: 40,000-50,000

Contact Information

Tracey Hill


***To be considered for a position within A.C. Lighting Inc., you must go to this URL: https://www.cindexinc.com/c/93A71B
and complete a Survey. Please attach a copy of your resume to to the completed Survey, the title of the position you are applying for, and notify our HR department at  when completed.

Employer Profile

Based in Toronto, with distribution centers locally and in New York state, A.C. Lighting Inc. was formed to support the growth of our UK-based parent company’s business in North America, to meet the specific needs of dealers and end users in the USA, Canada and Mexico.

We supply world-class lighting and associated rigging and video technologies for the theater, film, television, worship, exhibition and commercial markets. Our vast choice and stockholding of products, accessories and consumables, coupled with in-house cable manufacturing facilities, provide a complete ‘one-stop’ service to meet all your lighting needs.

A.C. Lighting Inc. is the exclusive North American distributor for world-class technology brands including Chroma-Q® LED lighting, Vista by Chroma-Q lighting and media control surfaces, Jands StageCL, LumenRadio wireless lighting controls and Prolyte staging and trussing. In 2017, A.C. Lighting Inc. introduced three new brands to our portfolio. Luminex Network Intelligence manufacturer of data distribution equipment, Follow-Me Remote Follow Spot Control Systems, and ProLights high value and high performance range of lighting, video and effects products.

We are part of an international Group of companies which together supply to over 80 countries. Through the Group’s volume purchasing power, we are able to offer competitive prices, matched by the highest standards of customer service and after-sales support from Group offices around the world.