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Job Description / Duties

JOB SUMMARY

Reporting to the Director of Guest Experience, the Bar & Concession Coordinator plays a key role in supporting the Arts Club Theatre Company’s food and beverage operations across all venues. This position helps ensure our guests enjoy a welcoming, efficient, and memorable experience before, during, and after performances. Working closely with the Guest Experience team, this role maintains high service standards, supports staff training, and keeps bar and concession areas operating smoothly.

DUTIES AND RESPONSIBILITIES

• Support day-to-day bar and concession operations across all venues, ensuring spaces are clean, well-stocked, and guest-ready.
• Coordinate setup and closing procedures for performances and events, ensuring consistency and attention to detail.
• Provide a warm, professional presence during service periods to support front-line staff and assist with guest inquiries.
• Maintain accurate inventory levels, assist with ordering and receiving, and track stock rotation and spoilage.
• Prepare daily reports, including sales summaries, deposits, and inventory counts as required.
• Support the implementation of bar promotions, themed events, and special activations aligned with productions and community programming.
• Assist in onboarding and supporting new bar and concession team members, reinforcing Arts Club’s service values and responsible beverage practices.
• Ensure compliance with Serving It Right, FoodSafe, and all liquor and food service regulations.

Qualifications / Required Skills

SKILLS AND COMPETENCIES

• Committed to creating an exceptional theatre-going experience for every patron.
• Works effectively across teams to ensure seamless service and operations.
• Reliable and proactive in supporting the Guest Experience team.
• Maintains accuracy in inventory, reporting, and compliance.
• Embodies the welcoming spirit of the Arts Club and its role on Granville Island and beyond.
• Proficiency in Microsoft Office applications including Excel, Word and Outlook.

QUALIFICATIONS AND EXPERIENCE

• Minimum 1–2 years of experience in hospitality, food and beverage, or concession operations.
• Excellent customer service and communication skills; friendly and calm under pressure.
• Organized, reliable, and able to work both independently and as part of a team.
• Experience with POS systems (Square or similar).
• Current Serving It Right and FoodSafe Level 1 certification required.
• Ability to lift up to 25 lbs. and work evenings, weekends, and holidays according to performance schedules.
• Prior experience working with or in a unionized environment is an asset.

Salary: $48,000 per annum

Contact Information

Bruno Urbina humanresources@artsclub.com 

Employer Profile

About Us

The Arts Club Theatre Company is Canada’s largest year-round not-for-profit theatre company. The Arts Club offers the best in professional theatre and has staged over 650 productions. We are grateful to have our offices, rehearsal halls, workshops, and theatres on the unceded, ancestral and traditional shared lands of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

We are British Columbia’s largest non-profit cultural employer- hiring more than 500 artists, staff, and crew to stage up to 20 shows annually. We educate and cultivate students and theatre lovers of all ages—over 2,500 people engage in our education and professional development programs annually. We support artists and other arts organizations through professional engagement activities, believing firmly that an investment in the industry benefits all. We are a major economic driver in the areas surrounding our venues—our theatres attract a quarter million theatre patrons to dine and shop in the South Granville, Olympic Village, and Granville Island neighbourhoods.

Who Are We?

We are scrappy, ingenious trailblazers who create powerful, intimate artistic experiences that make you feel fully alive.

What Is Our Purpose?

To make our community come alive.

What Is Our Vision?

A world where vibrant communities are shaped by stories that inspire connection and vitality in us all.

Our Values

 Determination: We have the drive to continue to move forward, with a respectful nod to our tenacious past and a fearless embrace of our future. It is through this forward momentum that we ensure we are the artistic leaders of our community.

 Curiosity: We have a strong desire to know more; about ourselves, our art, and our patrons. This spirit is reflected in our willingness to make room for diversity of thought. This exploration of different viewpoints and ideas is reflected in our engagement with each other, with our art, our peers, and our community.

 Creativity: We use our imaginations to explore our artistic practice and champion innovation in all the work that we do. We believe in the depth of our local talent and use our resources to showcase it.

 Comradery: We interact with each other with good-fellowship and levity. Our spirit of generosity and warmth is seen in our empathy towards each other, our artists, our patrons, and our community. This allows us to embrace differences and makes us stronger.

 Safety: The health and well-being of each other and our community informs our work and creates a safe, inviting, and inclusive space for all who enter and interact with us. We commit to constantly review our practices to ensure they are anti-racist and non-discriminatory. We are fiercely dedicated to being an organization that continually respects, champions, and uplifts underrepresented voices in all jobs.

We also strive to provide a safer work environment, both physically and mentally, and we have made ongoing commitments to inclusion, anti-racism and anti-oppression. We want the stories we work together to tell to have nuanced and varied perspectives.